SHIPPING

During restocks, we receive many orders. Our team is made up of 2 people to package orders, and we are shipping these orders as quickly as possible, while making sure your order is packaged properly to arrive safe and sound. You will receive a tracking email once the order is shipped. Our current maximum estimated lead time (not including transit) is 8 business days due to the volume of orders we receive during a restock period. Orders may ship out faster, depending on how early in the restock period the order was placed. If you need your order by a certain date, please put this information in the order notes, as otherwise they will be processed in the order they were received.

Free shipping is only valid within the U.S. and U.S. territories on orders of $45+ after discounts.

Packages within the US will be shipped via USPS or UPS, while international orders will be shipped via USPS, UPS, or DHL (depending on method chosen). Once a package is shipped internationally, the order is final and will not be refunded.

Actual delivery time will depend on the shipping method you choose. Paying for shipping only affects the method the order is shipped, and does not accelerate the order processing time. CUSTOMERS ARE RESPONSIBLE for any customs and import taxes that may apply. We are not responsible for delays due to customs. Orders that are not delivered due to the customer not paying customs fees, duties, and taxes will not be refunded.

Lost/stolen items marked as delivered:

If a box is lost in the mail (i.e., tracking never updates/was never marked as delivered), we will start a search with the post office to locate it. If the box can be found, it will be sent on to the customer. If the box cannot be located, we will file a claim and if the claim is approved, we will send out a replacement. Please note that these processes take time! Please have patience as these are postal issues and not a reflection on the shop.

 Please note that ScentSuki cannot be responsible for lost or stolen packages. If any package has been marked as "DELIVERED" and you cannot locate it, unfortunately, we cannot refund or replace these items. The tracking is proof that it was delivered safely by the postal carrier.

Customers are responsible for inputting their correct address correctly at checkout. We can change an address prior to shipping, but once an item is marked as shipped, we are unable to change the address. If an item is delivered to the wrong address due to the customer putting the wrong address at checkout, we do not provide refunds.

Undeliverable/Rejected/Returned Items:

If an order has been returned to us as undeliverable due to address/customer unavailability/customer non-responsiveness, shipping costs for original delivery cannot be refunded. It is the customer's responsibility to follow tracking as provided by ScentSuki or to follow up within a timely manner to check on delivery if an item has not been received in the expected time frame following shipment. If the item is returned to us, we will attempt to contact the customer immediately, in which they have 5 business days to respond. If they don't respond within that time, we will consider the issue resolved. Undeliverable orders can be resent based upon agreement with the customer, but new shipping charges are at the customer's expense. There is no place on the shipping labels for us to designate delivery instructions to the postal carrier.

International Tracking Not Updating:

Sometimes items don't get scanned once they leave the US heading to another country or tracking is not guaranteed once it leaves the US. We can assist by putting in a search request with the post office but please be patient as they take very long to accommodate international requests. We will do our best to track down the package, but these processes do take time. 

 

Shipment cost:

Shipments with the U.S. are calculated based on weight of the total package. International shipments are also calculated by weight, which can be seen at checkout. Base price varies by country. Our rates are competitive. We base shipping rates on current USPS, UPS, and DHL rates that are directly imported from the carrier.

Shipment packaging:

Fragrance oils are wrapped with tape around the cap (to prevent leaking), and individually bagged. We cannot be held responsible for any items that have leaked in transit or while sitting on a porch. The summer months can get hot, and the customer is responsible for a package's safety after the post office delivers it. If you have a leaking issue, we cannot guarantee a refund or exchange, but we can address this on a case-by-case basis.

 

 

LEAKS/SPILLS

 

We understand that oils can spill and leak during shipping and we apologize for the inconvenience. We also know that leaks can occur even after you get your products if they are dropped, shaken, etc. We are constantly making improvements to better our packaging and are working to make sure that our bottles are durable and long-lasting.

Here are the steps to stop/avoid leakage:

Step 1.

Wipe down the perfume bottle with a paper towel/napkin, open the bottle carefully and make sure it is upright. 

Step 2.

Push down the roller ball application with the palm of your hand.

 

Step 3.

Wipe around the roller ball to remove excess oil.

 If you receive your perfumes and 25% of the perfume in the bottle has leaked while being shipped, please contact us within a two-day window. Any opportunity for reshipment will be unavailable afterwards. Send us your order number, and a photo of your perfume. If your labels have been peeling off due to the leak during shipment, we will send you a new label.

 

 RETURNS AND EXCHANGES

There are no returns.

Because oils are packaged and put into containers and bottles, we cannot tell if the customer has used the product or not. We additionally do not accept returns for sanitary restrictions. For this reason, we are not able to accept returns or exchanges. If you would like to change your character scent, please email us during the processing period so we can make adjustments.

Please make sure you are 100% sure you would like to purchase the item before buying.

 

Replacements:

Replacements at zero charge will only be processed if the item has a fundamental issue (production/quality) or was damaged in shipment and we are able to process a claim.

For any items that have been damaged in shipment, please immediately (within 5 business days) send photos of the damaged fragrance oils and we will file a claim with the postal carrier. If you fail to contact the shop within this time period after delivery, it is presumed that the damaged occurred due to consumer error. PLEASE NOTE this process takes time and claim may need to be approved before we are able to send replacement items. 

For other rare issues with your order (such as a missing item, etc.), the customer must contact the shop within 5 business days of delivery.

 Questions about your order? Please contact us on our "Contact Us" page.

CAN I USE MORE THAN ONE DISCOUNT ON MY ORDER?

Yes, you can stack up to two discounts on your order! Here are the steps:

1: Go to your cart.

2: Enter your two codes under the "Discount" section. Once you enter your codes, your discounts will appear!

3: Continue to checkout to finish your purchase. If you try to enter your codes after checkout, it won't let you add the second code. You MUST enter your codes on the cart page!

Examples of code stacking:

Store Sale Code + Rewards Code